Our Patient Satisfaction Scores Exceed National Average

Our patients always come first and are at the center of everything that we do. This is why our patient satisfaction ratings exceed the national averages. How do we calculate patient satisfaction? We use Press Ganey, the industry’s recognized leader in health care performance improvement, to gather feedback from all of our patients so we can continue to always excel in providing you the highest quality of care.

High Ratings Mean Highly Satisfied Patients*


 

88%
88%
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OVERALL PATIENT SATISFACTION

LIKELIHOOD TO RECOMMEND

"I thought the entire experience was excellent, considering that I was there for a colonoscopy. Everyone was kind, considerate and compassionate; I have already recommended Dr. Humm to several people."

"Every single person with whom I came into contact was friendly, professional and caring. I was very impressed. They calmed my nerves. Overall, a good experience."

"I had a previous colonoscopy done by MD A. Diamond in the same facility. I am also in the healthcare system. I chose to go back to him because I was very satisfied with his care and his staff. I fell confident to have him take care of my family too."



"Excellent facility- wonderful doctor, nurses, anesthesiologist, and receptionists."

"the experience was very good , All staff presented as knowlegable,professional, and with compassion for their patient"

"The nurses were caring and friendly. The physicians were informative and engaging. Excellent experience overall."

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Care Centered on Our Patients

Press Ganey is one of the tools we voluntarily participate with in order to help us measure how well we are doing according to the people who matter most—you. They administer a specific kind of survey to our patients, the Consumer Assessment of Healthcare Providers and Systems Outpatient and Ambulatory Surgery Survey (OAS CAHPS). The Press Ganey CAHPS database is more than four times larger than any other competitor in the industry. We are not required to participate in this type of survey, but in order to gain valuable insights and experience, we do. Survey results are not required to be published, but in order to be transparent and provide the best representation of our center we choose to make those results available to our new and current patients.

About the Press Ganey Satisfaction Survey

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*National Benchmark for Patient Satisfaction and Likelihood to Recommend are 86% and 84% respectively.